Customer Service

[Former Member]

Dear Sap Gurus,

Any service will be recorded in Service Order as per standard. Service order can be full fill but when we need to generate Service Delivery Order, it can not be done. May be because the item delivered (Service) Was not consider as stock item. So Outbound Delivery cannot be done.

Is it possible to create a delivery order for Service order.

Please advice me the process flow how to achieve

Thanks

Guna

[Former Member · Accepted solution]

Hi,

We can create delivery for service orders. Please see the link below.

http://www.sapfans.com/forums/viewtopic.php?f=7&t=326432

http://help.sap.com/saphelp_470/helpdata/en/eb/b0d6c7fab311d1899f0000e8284931/content.htm

Regards,

Sampat

[Former Member]

Hi,

If you want to generate delivery for stock items which used for service then

From notification you can able to

create service order to record service performed

Create advanced shipment - through this create sales order and then DO wrf to sales order(only for stock item)

Same advanced shipment option is available in service order >> Component tab (ICON TRUCK)

Kapil