Return Delivery not available

[Former Member]

Hi,

We are on SRM 7.0 system. Classic scenario.

There is a problem where, we have created confirmations. However, the button to create Return Delivery is grayed out. I checked that the process types and number ranges are maintained properly. Is there some other issue due to which this could occur?

Could someone please advise on this?

Thanks & Regards

Saravanan.

[Former Member]

Dear Saravanan,

Please check user authorization for activitiy RT.

Ganapathi

[Former Member]

Saravanan,

Please check if the backend GR# is updated in the SRM confirmation Tracking tab. If it is updated then the Return Delivery button should be Enabled. Is thi happening for a particular record or for all GRs?

Regards,

Jagadish

[Former Member]

Hi Saravanan.

This could be due to the reason that the status of the PO/GR is not updated properly. You can check for the table

SE16->BBP_DOCUMENT_TAB if there is any entry for the GR's you have created.

If that is the case then you need to check if Clean_ReqReq_up job is up and running which is responsible for cleaning this table after status is updated for the PO/GR's.

Thanks

Ushir