SPP 4.30 windows could not start the rwd uperform monitoring service

[idel_gorodezky]

Hi, i just install spp 4.30 with two servers, one for the sql databases, and the other for the search server and vignette.

Windows server 2008. 64 bits

All the installation was ok, but when you try to configure the server it doesn't show the web page.

The rwd uperform monitoring service can not start and send the following error:

Windows could not start the rwd uperform monitoring service error 1067.

Any ideas.

thanks

Edited by: Idel Gorodezky on Jun 26, 2011 3:14 AM

[Former Member]

Hi Idel,

Please double check that you have all the prerequisities of the Technical specifications for 4.3.

This is tricky without an idea of what is going on in the background.

Would you be able to check the following 2 files and let us know if there are any interesting errors in it?

Collaboration log located on <installdirectory>\Collaboration\log

Server Error log file: <install directory>\WWW\uPerformWS\ServerErrors

Hope this helps,

Kind Regards,

Matthew

[idel_gorodezky]

Hi, thanks for the Help, i am sending the logs.

- <Log>

- <Entry Type="Error" Id="f19c1f86-8e6e-4bee-8c18-312e7edb23d2">

<Date>6/27/2011 1:23:09 AM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>The remote server returned an error: (401) Unauthorized.</Message>

<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

- <Entry Type="Error" Id="2a9ca666-2f94-4cb0-86e9-62254c21e2ec">

<Date>6/27/2011 5:39:02 AM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>The remote server returned an error: (401) Unauthorized.</Message>

<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

- <Entry Type="Error" Id="7c26d18a-fadf-49f1-8f0f-881ea4d33fa0">

<Date>6/27/2011 10:59:44 AM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>The remote server returned an error: (401) Unauthorized.</Message>

<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

- <Entry Type="Error" Id="0bd8fe26-8265-4b2e-a192-0b6513eb5ad8">

<Date>6/27/2011 12:01:15 PM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>The remote server returned an error: (401) Unauthorized.</Message>

<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

- <Entry Type="Error" Id="b8b0694b-5214-4871-9bc6-b8af11dadf6f">

<Date>6/27/2011 1:06:19 PM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>The remote server returned an error: (401) Unauthorized.</Message>

<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

- <Entry Type="Error" Id="370efaa4-1f71-413c-a027-126b31693932">

<Date>6/27/2011 4:17:07 PM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>The remote server returned an error: (401) Unauthorized.</Message>

<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

</Log>

<configuration>

<appSettings>

<add key="DataSource" value="fifcrsppdb01" />

<add key="Database" value="uperformGlossarydef" />

<add key="DatabaseEngine" value="SQLserver" />

<add key="DatabasePort" value="1433" />

<add key="DatabaseSchema" value="glossaryPublic10" />

<add key="ConnectionModifier" value=";pooling=false" />

<add key="DatabasePassword" value="Zn4Od3shJCfR6hrx0ALMNg==" />

<add key="DatabaseUser" value="glossaryPublic10" />

<add key="Flags" value="0" />

<add key="SMTPServer" value="172.16.3.114" />

<add key="SMTPDomain" value="16.3.114" />

<add key="HostName" value="FIFCRSPPAP01.ccr.co.cr" />

<add key="HostPort" value="80" />

<add key="HostProtocol" value="http" />

<add key="GlossaryEnabled" value="True" />

<add key="GlossaryUseRTF" value="True" />

<add key="GlossaryDefaultLanguage" value="en-US" />

<add key="VignetteIntegrated" value="True" />

<add key="InstallLocation" value="C:\Vignette\Collaboration\" />

<add key="ErrorLog" value="WWW\uPerformWS\logs\ServerErrors.xml" />

<add key="DataFolder" value="WWW\RWD\Data\" />

<add key="LibraryStructure" value="en-US_rwdDocLib.xml" />

<add key="WorkingLocation" value="WWW\uPerformWS\WorkingFolder\" />

<add key="ErrorMaxSize" value="1000000" />

<add key="ErrorHistory" value="30" />

<add key="GlossaryQueue" value=".\private$\GlossaryQueue" />

<add key="PublishingQueue" value=".\private$\PublishingQueue" />

<add key="ImportExportQueue" value=".\private$\ImportExportQueue" />

<add key="ErrorQueue" value=".\private$\ErrorQueue" />

<add key="UserManagementQueue" value=".\private$\UserManagementQueue" />

<add key="Transforms" value="WWW\uPerformWS\ms\PublishingData\Base Static\xml\transforms" />

<add key="CurrentVersion" value="4.30" />

<add key="TrustAllCertificates" value="True" />

<add key="WebRequestTimeout" value="600000" />

<add key="LdapAuthentication" value="ServerBind" />

<add key="WordtoHTML" value="True" />

<add key="WordtoPDF" value="True" />

<add key="PPTtoPDF" value="True" />

<add key="ExceltoPDF" value="True" />

<add key="WordtoSource" value="True" />

<add key="PPTtoSource" value="True" />

<add key="ExceltoSource" value="True" />

<add key="PublishedContent" value="WWW\ucontent\" />

<add key="PublisherConfig" value="WWW\uPerformWS\ms\PublishingData\configuration files\transformation.settings" />

<add key="Templates" value="WWW\uPerformWS\ms\PublishingData\Base AppData\templates\" />

<add key="BaseStatic" value="WWW\uPerformWS\ms\PublishingData\Base Static\" />

<add key="BaseAppData" value="WWW\uPerformWS\ms\PublishingData\Base AppData\" />

<add key="PensListenerPath" value="WWW\uPerformWS\" />

<add key="Upgrade" value="WWW\uPerformWS\ms\PublishingData\Upgrade\" />

<add key="EnableDocSIM" value="True" />

<add key="EnableDocXHTML" value="True" />

<add key="EnableDocPDF" value="True" />

<add key="EnableDocWORD" value="True" />

<add key="EnableDocPPT" value="True" />

<add key="EnableCourseSIM" value="True" />

<add key="EnableCoursePDF" value="True" />

<add key="EnableCourseWORD" value="True" />

<add key="EnablePPTXsource" value="True" />

<add key="EnablePPTXpdf" value="True" />

<add key="EnableXLSXsource" value="True" />

<add key="EnableXLSXpdf" value="True" />

<add key="EnableDOCXsource" value="True" />

<add key="EnableDOCXhtml" value="True" />

<add key="EnableDOCXpdf" value="True" />

<add key="SystemPassword" value="" />

<add key="IntegrationEnabled" value="False" />

<add key="IntegrationUserName" value="" />

<add key="IntegrationPassword" value="" />

<add key="IntegrationURL" value="" />

<add key="IntegrationOutgoingPolicy" value="" />

<add key="IntegrationIncomingPolicy" value="" />

<add key="PolicyFile" value="WWW\uPerformWS\wse3policyCache.config" />

<add key="WebRequestQueryString" value="SMSESSION=NO" />

<add key="SiteMinderCookie" value="SMCHALLENGE" />

<add key="SiteMinderDomain" value="" />

<add key="TivoliCookieName" value="" />

<add key="TivoliCookieDomain" value="" />

<add key="TivoliWebSEALJunction" value="" />

<add key="TivoliWebSEALBaseURL" value="" />

<add key="AuthenticationType" value="Basic" />

<add key="LDAPTimeout" value="10" />

<add key="UserPageSize" value="2000" />

</appSettings>

</configuration>

[liushu]

There are several name/password required during Vignette installation.

I think it could be possible that the user/pass is not correctly maintained or it was changed after installation.

Maybe you can Editing the file RWD.uPerform.ServerConfiguration.DLL.config

from folder xxx\uPerform\Collaboration\WWW\uPerformWS

change or add the following lines ( replace the password with the real one)

<add key="DatabasePassword" value="password*****" />

<add key="DatabaseUser" value="upsinternaluser" />

If this is not working, would suggest you to open SAP message for further checking.