status after "Send to SAP"

[andrey_timofeev2]

Good day.

When I send message to SAP "user status" set to "Send to SAP". After SAP change "SAP status" to "customer action", user status in my Solution Manager set to "In Process".

How can I change that?

If example SAP change "SAP status" to "customer action" the "user status" in my Solution Manager set to "Send to support" or "Customer action"

Andrey Timofeev.

[prakhar_saxena · Accepted solution]

Hi

Please check if this report is scheduled as a job

RNOTIFUPDATE01

this will sync the status values from your solman and sap support

In addition check this sap note for entire detail if you haven't done it

Note 781163 - RNOTIFUPDATE01: Information for scheduling

hope it solved ur problem now

regards

prakhar

Edited by: Prakhar Saxena on Jun 22, 2011 12:46 PM

[andrey_timofeev2 · Accepted solution]

Synchronization between my solman and sap support work very well.

I want change some settings. Message after SAP processing come to my solman with

"user status" - "In process"

"sap status" - "customer action"

I need "user status" set to "customer action" too.

ps "sap status" - it's Transaction data->SAP Attributes->Message status

[prakhar_saxena · Accepted solution]

Hi

AS per pg 19 of how to guide this must be happening with background job i hav told you earlier

https://websmp209.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf

you can perform the action Update SAP Message to do it manually

Regards

Prakhar

[andrey_timofeev2 · Accepted solution]

Prakhar, thanks for replay.

Status of massage has been changed by job from "Send to SAP" to "In process". But I need JOB change status to "Customer action" or "Send to support" or "MY Zstatus". Can I do that?

[prakhar_saxena · Accepted solution]

Hi

Yes this is also possible check the below note

Note 1499762 - Status mapping for SAP cust. message - CRM message in SolMan

Hope it resolves ur problem

regards

Prakhar

[andrey_timofeev2 · Accepted solution]

Prakhar, problem solved.

Thanks!