SMD Agent Start Failed

[Former Member]

Hello

I've installed a SMD Agent in a host and in the Agent Administration page, the agent appear with a red square and the status start_failed.

The installation was completed with success.

Can you help me to understand what happened?

Regards

[guilherme_balbinot]

Hello!

Please inform what do you see in the Version column in the Agent Administration.

Could you please check the Agent Log tab, select the agent, and investigate the SMDSystem and SMDAgentApllication logs? Paste any relevant error here.

Best regards,

Guilherme

[Former Member]

The versio writen in is 7.01.2.6.20090526074537, below is the error that I've foun in the log SMDSystem, the SMDAgentApllication log i have not found.

Thanks for your answer

Jun 21, 2011 9:01:05 PM [Thread[Thread-5,5,main]] Error [Exception ID: 1308690065623 ] com.sap.smd.agent.bootstrap.BootstrapException

[EXCEPTION]

com.sap.smd.agent.bootstrap.BootstrapException: com.sap.smd.om.ObjectLoadException: failed to load implementation class

at com.sap.smd.core.runtime.broker.ApplicationManager.reachInitializationStates(ApplicationManager.java:363)

at com.sap.smd.core.runtime.Runtime.run(Runtime.java:56)

at com.sap.smd.agent.AgentContext.runStarterPlugin(AgentContext.java:253)

at com.sap.smd.agent.AgentContext.startApplications(AgentContext.java:164)

at com.sap.smd.agent.AgentContextp4_Skel.dispatch(AgentContextp4_Skel.java:300)

at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:319)

at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:200)

at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:716)

at java.lang.Thread.run(Thread.java:664)

Caused by: com.sap.smd.om.ObjectLoadException: failed to load implementation class

at com.sap.smd.core.plugin.service.ServiceEntityHandle.entityLoad(ServiceEntityHandle.java:165)

at com.sap.smd.core.runtime.broker.application.api.entity.AbstractEntityHandle.load(AbstractEntityHandle.java:233)

at com.sap.smd.core.runtime.broker.application.core.entity.PseudoEntityHandle.load(PseudoEntityHandle.java:154)

at com.sap.smd.om.impl.broker.ObjectProxyImpl.loadInternal(ObjectProxyImpl.java:307)

at com.sap.smd.om.impl.broker.ObjectReference.loadDependencies(ObjectReference.java:305)

at com.sap.smd.om.impl.broker.ObjectProxyImpl.loadInternal(ObjectProxyImpl.java:271)

at com.sap.smd.om.impl.broker.ObjectProxyImpl.load(ObjectProxyImpl.java:145)

at com.sap.smd.core.runtime.broker.ApplicationManager.loadState(ApplicationManager.java:504)

at com.sap.smd.core.runtime.broker.ApplicationManager.reachInitializationStates(ApplicationManager.java:344)

... 8 more

Caused by: java.lang.ClassNotFoundException: com.sap.smd.core.runtime.agent.SMDFileTransferService

at com.sap.smd.core.runtime.broker.application.core.application.ApplicationLoader.loadClass(ApplicationLoader.java:1296)

at com.sap.smd.core.runtime.broker.application.core.application.ApplicationLoader.loadClass(ApplicationLoader.java:1311)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:375)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:242)

at com.sap.smd.core.plugin.service.ServiceEntityHandle.entityLoad(ServiceEntityHandle.java:91)

... 16 more

[guilherme_balbinot]

Hello,

The agent version is defined by the Solution Manager LM-SERVICE. Once the agent connects to the Solution Manager, and therefore is listed in the Agent Administration, it receives several software deploys. These software components will define the agent's version.

So what I can see here is that you have 7.01.2.6.20090526074537. This means that the software deployed from Solution Manager LM-SERVICE is 7.01 (Solution Manager 7.0 EHP1) with LM-SERVICE SP02 with patch level 6.

This is quite old. What is your ABAP ST400 version?

You must use LM-SERVICE synchronized with ABAP ST400 as defined in note 1274287. (LM-SERVICE = SOLMANDIAG).

If your stack is correct, please consider upgrading both ST400 and LM-SERVICE to the right levels. Please note that additional components will require to be updated as per note 1274287.

Best regards,

Guilherme

Edited by: Guilherme Balbinot on Jun 21, 2011 6:10 PM