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Configuring CUP SLA to exclude weekends
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on 06-21-2011 12:46 PM
Hi,
Please advise if you know of where I can configure the CUP Service Level report to exclude weekends and public holidays (i.e. non-working days). Currently calls breach SLA sometimes on a non-working day.
We are on GRC 5.3 SP13
Thanks,
Pumza
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I have the same problem with the escalation Emails.
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I am pretty certain it can not read a holiday calendar, I dont think it is possible to ignore the weekends either.
Regrads,
Chinmaya
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