service desk message error

[Former Member]

Dear Experts,

Am not able to create the service desk ticket from the sattilite system.

It is giving the following error.

Error in Local Message System: Error when op

an RFC connection Message was Not Created

Error in Local Message System: Error when opening an RFC connection Message was Not Created

Message no. BCOS088

Please suggest.

I have all rfc authorization , support desk roles to my id and also the BCOS_cust i have given the entry.

Regards,

Umesh

[Former Member · Accepted solution]

Hi Umesh,

It could be a lot of things,

firstly check the BCOS_CUST setting, If instead of BACK, you're using TRUSTED it could be checked for

current user. In this case the user connected will need the trusted authorizations S_RFC and S_RFCACL(not contained in SAP_ALL profile) are assigned on both systems. In case it is not "current user" you should check the user used in the Trusted.

In general this should solve it.

Kind regards,

Fabricius