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ags_work_incident_create

Former Member
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I need help setting up the service desk for var, when I create an impact on an ags_work_incident_create always appears with the same user created, but then the BP fields, etc. are well filled. Anyone know how to configure the appropriate field creatd by the user with which you have validated

thanks for yours helps

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Answers (1)

Answers (1)

Former Member
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Hi Álvaro,

The following notes should help you

891082 Reported By-Key User Not Determined at Creation

805517 The notification creator of a support message is not copied

1374515 Help->Create Support Message: Reporter not filled autom.

1356510 Reporter (created by) is not determined for basis message

kind regards,

Fabricius