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Transparent .png images presenting with black background

Hi all...searched all types of help on this issue, but no luck so far.

Using Xcelsius Enterprise (SP3) and I've previously imported images with transparent background (.png files) using the image component and on preview and export to ppt, all images displayed perfectly.

Not sure what happened, but now when exported to ppt. User's see a black background around all images.

I thought it might have something to do with another add-in toolbar I had in ppt. But, when I export to Word or pdf...still get the black background on all images. These images are definitely transparent backgrounds and when viewed in Adobe or straight ppt slide (in presentation mode) they are transparent.

I'm stuck and can't really use any of my dashboard presentations at the moment because of the black image issue.

Hoping someone can recommend some other troubleshooting tips to solve this....

Thanks much!

Former Member
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