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Customer address in the Sales order


Currently due to the business process, user do change the customer ship to address in the sales order by clicking on the ship to filed on the sales order.

this happens mostly in the one time customer case, but a lot of time customer service personals misses to input the phone # for the new ship to address that was input during the sales order creation.

i have tested in Dev, the field for telephone # in the one time customer is defined as required, but still while created the sales order, if the telephone # is not maintained in the ship to, it allows it to save without any warning or error.

could some shed some light on how to make this as a required field during the sales order creation ?


Former Member

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