difference between SCASE and ORGANIZER transaction.
can anyone explain me Subj ?
Pawel Pyda replied
A very good explanation you can find in links below:
Scase - SAP Case Management
"You can use cases to consolidate and manage various information about problems or issues in a central collection point, and then monitor and analyze this information. Information about business partners, business transactions, products, and electronic documents is stored in cases. You can link cases to objects in various systems."
Organizer - SAP Records Management
"SAP Records Management is specially designed to administer records in the public sector. Based on cutting-edge information technology, the solution enables you to manage documents and records on paper and in electronic form."
Relevant training material is IPS640.