BPMON: How to include workable hyperlink in notification&services long text

[Former Member]

Dear All;

Our team is trying to setup BPMON notification & services but fail to include our own hyperlink in the customize emel content edited through long text. The email received is as below:

Solution number.....SOL/0020203551/0021252570_0020203551

Solution name.......BPM - SIB

Business Process....Daily Monitoring

Step................Monitor AR Open Items System..............SIB Monitoring Object...Open Items (Customers) Monitoring ID.......000002549657000

Tuan/Puan,

Pemantauan sistem mendapati terdapat open items di FBL5N. (Rujuk Alert Rating/ Date/Time/Message di bawah). Sila ambil tindakan untuk membuat u2019postu2019 resit dengan SEGERA. Kegagalan berbuat demikian akan menyebabkan imbangan duga tidak seimban g.

Jika tindakan telah selesai diambil, sila sahkan alert melalui hyperlink dibawah. Sekiranya gagal, sila log aduan melalui hyperlink yang sama.(Rujuk panduan untuk mengesahkan alert atau mewujudkan aduan di Buletin GFMAS melalui hyperlink http://bule tingfmas.anm.gov.my/arkib-arahan-operasi.php?selected_content=560).

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The same email setup in the notification & services appears differently:

Tuan/Puan,

Pemantauan sistem mendapati terdapat open items di FBL5N. (Rujuk Alert Rating/ Date/Time/Message di bawah). Sila ambil tindakan untuk membuat u2019postu2019 resit dengan SEGERA. Kegagalan berbuat demikian akan menyebabkan imbangan duga tidak seimban g.

Jika tindakan telah selesai diambil, sila sahkan alert melalui hyperlink dibawah. Sekiranya gagal, sila log aduan melalui hyperlink yang sama.(Rujuk panduan untuk mengesahkan alert atau mewujudkan aduan di Buletin GFMAS melalui hyperlink

http://buletingfmas.anm.gov.my/arkib-arahan-operasi.php?selected_content=560).

How can we settle this problem because this is a show stopper because user can't go direct to the hyperlink given. Your advice is highly appreciated.

Thank you.

[keiji_mishima]

Hi Hanita

If I understand your issue correctly ( I guess you have URL, but cannot jump from the URL), could you check the editor setting.

In BPMon setup notification area, you can choose editor like SAP editor, html. I guess there is a difference between ok case and not ok case .

If your solution manager's SP level is 26, note 1593777 is also recommended to avoid notification related issue.

Best Regards

Keiji

Edited by: Keiji Mishima on Jun 17, 2011 12:12 PM