Preview error Page Cannot be Displayed in transaction SBWP

[Former Member]

When I workflow item is selected in SBWP, the preview section is not displayed. The preview section should show the description of the document and the objects and attachments to the archivelink document. Instead it gives the error that the page cannot be displayed. This is only happening to one user, so my assumption is this related to a machine or software setting. We have reinstalled SAP, but that did not resolve the issue.

[former_member185167]

Hello,

Have them try it on a different PC, and have another user try it on their PC.

Also check SU53 for any authorization problems.

regards

Rick Bakker

hanabi technology

[Eddie_Morris]

Hi,

It is related to their SAPGUI release & patch level or their version of Internet Explorer. Apply the latest SAPGUI patch on the users machine and it should solve the issue. If not check what version of IE they are using compared to everyone else...perhaps they need a new version also.

Regards,

Eddie

[Former Member]

Hi,

Is the user a substitute? If so, check Note 1496419.

Regards,