Get support link
In a portal logon screen if user enters his credentials and faced any issues while login user have link over there called " Logon Problem? Get support " after clicking that link user routed to another help page from where he can assists by some information.
Production Portal: We have this link in Production portal and working successfully.
QA portal : There is a problem listed below
1) We had a same link in QA portal but after some time it is got disabled or invisible.
2) When we noticed we are not getting any clue like when and how it got disabled.
3) As we tried and checked in back end every thing is fine and compared both in Production and QA it looks same.
4) Checked the transport package formed properly and it is fine.
Please suggest me with some solutions.
Thanks & Regards,