How to add one task in manager task list in CRM
I have one scenario like when the user status is changed in service request then manager should get one email notification and that one task should be added in the manager task list.
To send the email I have configure the Action profile and its working fine, but thing is that I not able to create the task so that manager can see this in his/her 'My Open Task' area. For this do I need to configure any workflow or some thing else.
Any idea will be help full.