Webi Prompt in Xcelsius - not working

Hi Gurus,

I have created Xcelsius with webi report as live office. My webi report has 2 filters, customer, Type. Webi report is based on SAP BEX query universe. Customer as 10 char long but usually it has numeric value. Mostly 8-10 digit number. Type is a 2 char field and usually it has 2 char alpha values only. From xcelsius, i am selecting filter component and selecting customer and my data is refreshed but when i select customer type, it doesn't refresh the data. I tried all the possibilities and i have build many dashboard but every time the filter value is some numeric value so it is refreshing the dashboard. This is the 1st time i am passing char value as filer.

when i select type in xcel dashboard, it is inserting Type value in a cell (lets say B2). I also tried changing the formatting B2 cell to text still doesn't refresh the data. I am concatenating customer and type in a cell (lets say C1) which i am using as data refresh trigger cell.

Any suggestion how to fix this?

Regards,

Rahul.