IPC:External Tax System: NO_ZONE_TREE_MATCH No Matching Zone Tree was found

[Former Member]

Hi All,

I'm getting the below errer in CRM sales order.

"IPC:External Tax System: NO_ZONE_TREE_MATCH No Matching Zone Tree was found. Address: SHIP_FROM"

Please give me some clue what could be the reason for the error..

Thanks in advance,

JM.

[Former Member]

The "NO_ZONE_TREE_MATCH" is an error message returned by the external tax engine (Sabrix) when the address information does not allow it to "match up" to a country, province/state, city, county or zip code. When this happens in an address validation, you will get this message. When this happens in a calculation transaction, no tax will be returned by the engine.

Hope this helps.

Dani

[Former Member]

Correct the transaction and / or master data associated with the address so the tax engine can locate the address on either the 'to' side of the transaction (to you presumably) and the from side of the transaction.