I have a requirement which I need help from all the Gurus out here.
For one of the product family, the return process needs a bit customization. When the customer returns the good within 30 days, we want to put those goods in a pool, say "Like new" and use that pool for new orders. When the customer return between 30 and 90 days, those should go in a pool "Refurbished" and would be sold differently. Any returns after 90 days is not entertained.
How should I put this on the system?
Any suggestion would be appreciated.