Customer returns items after A/R invoice has closed

[Former Member]

Hi

I want solution for sales if Customer returns items after A/R invoice has closed. (i.e payment has ok).

Pls. provide me solution.

[Former Member]

Ok thanks

[Former Member]

Hi Rashmi.....

There are two possible ways of doing it.

1.If AR Invoice is closed by Payment then you can further Open Invoice by canceling the Payment. And hence can punch Return based on that.

2.If you dont want to cancel Payment then you can raise standalone Goods Return against which you have to punch Incoming Excise Invoice (if Item is Excisable else not) and hence follow the Goods return doc to AR Credit Memo......

Regards,

Rahul

[former_member206488]

IF the sales invoice is closed, you have to cancel corresponding payment and then copy invoice to credit note.

[Former Member]

HI

Please cancel the payment for reversal entry and post A/R credit memo against the invoice

[Former Member]

Hi Rashmi,

Just make a credit memo for the returned qty and add the document..Jus choose copy to button in invoice and choose credit memo change the quantity(quantity that has been returned) and add the document.

regards,

Vignesh

[Former Member]

Hi Rashmi,

Just make a credit memo for the returned qty and add the document..Jus choose copy to button in invoice and choose credit memo change the quantity(quantity that has been returned) and add the document.

regards,

Vignesh

[former_member196081]

Hi,

items are exciseable or not ?

if items are not excisable then you can make individually A/R credit memo for this.

Regards

Deepak Tyagi

[former_member187989]

Moving this thread from ERP-MM to [SAP Business One Core|;