Service Request - "Service Team"

[Former Member]

Hi All ,

Please share some documents on how to Create and configure a Service Team in Service Request.

Thanks

[Former Member]

Hi Shikkar,

we configured the service team as partnerfunction in the partner schema of service requests.

We created the master records for each serviceteam and assigned them in transaction PPOMA_CRM.

We also developed with custom coding that this service team is found automatically based on the Product / Component entered in the service request header.

Kind regards

Manfred

[Former Member]

Hi ,

This can be done with service resource planning tool. Go thru the link for better understanding ,

http://help.sap.com/saphelp_crm70/helpdata/en/6d/35f897552d4e95ac135f914f778352/frameset.htm

For configuration documentation , Refer to below link and go thru C26 Document :

http://help.sap.com/bp_crm70/CRM_DE/HTML/index.htm

(Click on Link -

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> Click on Technical information -

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> Click on content library -

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> Select the buliding block and

download)

pradeep