cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Not getting Approval emails

Former Member

on ‎06-11-2011 10:53 AM

0 Kudos

Hi All,

I am trying to create workflow for Projects. I have created a single step xpdl file with following xpdl file. I have set my self as Process owner in setup. When I add my self as approver, I am not getting any email to approve my project.

Worflow is getting trigger which I can see in workflow definition reports. When I cancel my workflow I am getting notification that my workflow is cancelled. Do you what is missing? Why I am not getting workflow approval emails? Is there a way by which I can approve my document by some report or see workitems assigned to me? System locks the document for me eventhough I am approver of the document... 




import com.frictionless.api.common.exceptions.*;
import com.frictionless.api.common.log.Logger;
import com.frictionless.api.common.platform.*;
import com.frictionless.api.common.types.*;
import com.frictionless.api.doc.collaboration.*;
import com.frictionless.api.doccommon.masterdata.*;
import com.frictionless.api.ibean;
import com.frictionless.api.util.*;
import com.frictionless.api.workflow.*;
import com.frictionless.api.projects.*;
import com.frictionless.api.common.log.*;
import com.frictionless.api.usermgmt.masterdata.*;
import com.frictionless.api.doc.collaboration.*;

// Step 1: Add level 1 approver from Project Type

// Create a logger for messaging
logMsg = Logger.createLogMessage(session);

// doc is a ProjectIBeanIfc
typeHome = IBeanHomeLocator.lookup(session, doc.getDocTypeReference());
typeBean = typeHome.find(doc.getDocTypeReference());

// Level 1 Approver
principal = "nshelar";
if (hasValue(principal))
{
	// Add the user account as the approver
	addApprover(principal);

	// log details
	logMsg.setLogMessage("Added user: " + principal.getDisplayName() + " as approver");
	Logger.info(logMsg);
}

Thanks,

Nitesh Shelar

Show replies
Show replies
Answer

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
‎06-13-2011 1:04 PM
0 Kudos

Also, apart from all the required configurations you should check that the localised resource ID that you provide during workflow definition should be correct and present in the system. I am referring to the LocalizedDescription and LocalizedInstructions attributes' values in the Extended Attributes window that you find in the XPDL editor.

This might be preventing the system from generating approval emails.

Thanks

Devesh

Show replies
Show replies
vikram_shanmugasundaram
Advisor
Advisor
‎06-13-2011 8:35 PM
0 Kudos

Hi Nilesh,

addApprover method takes an object reference. So instead of passing principal as a String, you need to pass the object reference of the user.

Hope this helps.

Vikram

Former Member
‎06-14-2011 7:40 AM
0 Kudos

Hi Nitesh,

Vikram's response is spot on. This is the first thing that should have been noticed.

My apologies if my posts led you elsewhere.

Thanks

Devesh

Former Member
‎06-15-2011 3:48 PM
0 Kudos

Hi,

As per suggestion, I am now passing Account object reference as shown below. Still its not working for me.


addApprover(session.getAccount().getAccountObjectReference());

Is this correct way? I just want to trigger email to my account.

I have also created LocalizedInstructions and LocalizedDescription, but still no luck.

Any other suggestion?

Thanks,

Nitesh

Former Member
‎06-15-2011 3:57 PM
0 Kudos

Nitesh,

Is the above line of code still under the if (hasValue(principal)) condition? If so, then please note that it should be the princpal in your code that needs to be of UserAccountIBeanIfc or GroupIBeanIfc type

Thanks

Devesh

Former Member
‎06-15-2011 4:39 PM
0 Kudos

Hi Devesh,

I have commented it and tried it again. But its still not working!



import com.frictionless.api.common.exceptions.*;
import com.frictionless.api.common.log.Logger;
import com.frictionless.api.common.platform.*;
import com.frictionless.api.common.types.*;
import com.frictionless.api.doc.collaboration.*;
import com.frictionless.api.doccommon.masterdata.*;
import com.frictionless.api.ibean;
import com.frictionless.api.util.*;
import com.frictionless.api.workflow.*;
import com.frictionless.api.projects.*;
import com.frictionless.api.common.log.*;
import com.frictionless.api.usermgmt.masterdata.*;
import com.frictionless.api.doc.collaboration.*;

// Step 1: Add level 1 approver from Project Type

// These hold the name of the extension fields we are concerned
// with.
level1ApproverExtName = "Level1App";

// Create a logger for messaging
logMsg = Logger.createLogMessage(session);

// doc is a ProjectIBeanIfc
typeHome = IBeanHomeLocator.lookup(session, doc.getDocTypeReference());
typeBean = typeHome.find(doc.getDocTypeReference());

// Level 1 Approver
//principal = typeBean.getExtensionField(level1ApproverExtName).get();
principal = "nshelar";
//if (hasValue(principal))
//{
	// Add the user account as the approver
	addApprover(session.getAccount().getAccountObjectReference());

	// log details
	logMsg.setLogMessage("Added user: " + principal + " as approver");
	Logger.info(logMsg);
//}

Former Member
‎06-16-2011 10:39 AM
0 Kudos

Hi Nitesh,

I am at a loss of ideas on this now. Your code appears to be fine (Some parts of it can still be removed but I don't see them affecting the functionality in any way).

My first guess would be that something wrong in the setup but I can't comment on it.

My advice would be to put in some more logging and see till where is your code executing. Also, follow some of the posts above and see whether, at least, a workitem is being generated. If your workflow is working perfectly then a workitem should be generated asking for your approval/rejection. You can see that through the 'My Workflow Activities' channel on the workbench.

Put some parts of your log here and then maybe I shall be in a position to say some thing more.

I would requests other members to assist you.

Thanks

Devesh

Former Member
‎06-17-2011 9:29 AM
0 Kudos

Hi Devesh,

Here is the log File. My code is getting executed.


2011-06-15 11:13:00.041	INFO	local4			
Daemon-027: EVENT_WORKFLOW_ENGINE (-2147483548, 0)	
event_workflow_engine	daemon			
Added user: nshelar as approver

But then I can lot of error exception messages on work items. Let me know if that gived u any idea

Line: -


2011-06-15 11:13:00.495	ERROR	
local4	WorkflowEngineDaemon	processHook	
Daemon-027: EVENT_WORKFLOW_ENGINE (-2147483548, 0)	
event_workflow_engine	daemon	
com.frictionless.api.common.exception.ApplicationException: This field is required and must have a value.	
AssociatedAttribute=WORK_ITEMS - SourceBo=-2147483274:1907:newpkg_wp1 - ValidatingParent=-2147483274:1907:newpkg_wp1 - 
com.frictionless.api.common.exception.ApplicationException:
 At least one of the items above is invalid. Mouse over the highlighted area for more details

Line: -


com.frictionless.api.common.exception.ChainedExceptionFactory.createApplicationException(ChainedExceptionFactory.java:90)
| at com.frictionless.common.db.PersistentBo.createApplicationException(PersistentBo.java:3160)| at
 com.frictionless.doc.collection.GeneralCollnBo.createApplicationException(GeneralCollnBo.java:324)| at
 com.frictionless.doc.collection.GeneralCollnBo.createApplicationException(GeneralCollnBo.java:336)| at
 com.frictionless.doc.collection.AssocCollnBo.validateCollection(AssocCollnBo.java:998)| at
 com.frictionless.doc.ContainerBo.execValidate(ContainerBo.java:3777)| at com.frictionless.doc.ContainerBo.validate
(ContainerBo.java:1255)| at com.frictionless.doc.ContainerDocBo.validate(ContainerDocBo.java:1232)| at 
com.frictionless.doc.AbsDocBo.validate(AbsDocBo.java:3129)| at com.frictionless.doc.MasterDataBo.validate
(MasterDataBo.java:202)| at 
com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processApprovalActivity
(PhaseChangeInstantiationRequestHandler.java:978)| at 
com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processActivity
(PhaseChangeInstantiationRequestHandler.java:296)| at 
com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processHook
(PhaseChangeInstantiationRequestHandler.java:245)| at 
com.frictionless.workflow.engine.handlers.WorkflowEngineRequestHandler.process(WorkflowEngineRequestHandler.java:197)
| at com.frictionless.workflow.engine.WorkflowEngine.process(WorkflowEngine.java:403)| at 
com.frictionless.workflow.engine.WorkflowEngine.processPhaseChangeInstantiationRequest(WorkflowEngine.java:134)| at 
com.frictionless.workflow.engine.WorkflowEngineDaemon.processPhaseChangeInstantiationRequest
(WorkflowEngineDaemon.java:328)| at com.frictionless.workflow.engine.WorkflowEngineDaemon.processHook
(WorkflowEngineDaemon.java:148)| at com.frictionless.comp.daemon.AbsEventDaemon.process(AbsEventDaemon.java:151)| 
at com.frictionless.comp.daemon.ResponsibleEventDaemon.runHook(ResponsibleEventDaemon.java:143)| at 
com.frictionless.comp.daemon.ResponsibleDaemonBase.run(ResponsibleDaemonBase.java:301)| at java.lang.Thread.run
(Thread.java:534)|AssociatedAttribute=DISPLAY_NAME - SourceBo=-2147483548:1901:null - ValidatingParent=-

2147483274:1907:newpkg_wp1 - 

com.frictionless.api.common.exception.ApplicationException: This field is required and must 
have a value.| at com.frictionless.api.common.exception.ChainedExceptionFactory.createApplicationException
(ChainedExceptionFactory.java:90)| at com.frictionless.common.db.PersistentBo.createApplicationException
(PersistentBo.java:3160)| at com.frictionless.common.db.PersistentBo.validate(PersistentBo.java:1497)| at

Former Member
‎06-17-2011 9:33 AM
0 Kudos

Was unable to post complete log in single message.

Line: -


com.frictionless.doc.ContainerBo.validate(ContainerBo.java:1248)| 
at com.frictionless.doc.ContainerDocBo.validate
(ContainerDocBo.java:1232)| at com.frictionless.doc.AbsDocBo.validate(AbsDocBo.java:3129)| at 
com.frictionless.doc.MasterDataBo.validate(MasterDataBo.java:202)| at 
com.frictionless.doc.collection.AssocCollnBo.validateCollection(AssocCollnBo.java:968)| at 
com.frictionless.doc.ContainerBo.execValidate(ContainerBo.java:3777)|
 at com.frictionless.doc.ContainerBo.validate
(ContainerBo.java:1255)| 
at com.frictionless.doc.ContainerDocBo.validate(ContainerDocBo.java:1232)| at 

com.frictionless.doc.AbsDocBo.validate(AbsDocBo.java:3129)| 
at com.frictionless.doc.MasterDataBo.validate

(MasterDataBo.java:202)| at 

com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processApprovalActivity

(PhaseChangeInstantiationRequestHandler.java:978)| at 







com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processActivity
(PhaseChangeInstantiationRequestHandler.java:296)| at 
com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processHook
(PhaseChangeInstantiationRequestHandler.java:245)| at 
com.frictionless.workflow.engine.handlers.WorkflowEngineRequestHandler.process(WorkflowEngineRequestHandler.java:197)
| at com.frictionless.workflow.engine.WorkflowEngine.process(WorkflowEngine.java:403)| at 
com.frictionless.workflow.engine.WorkflowEngine.processPhaseChangeInstantiationRequest(WorkflowEngine.java:134)| at 
com.frictionless.workflow.engine.WorkflowEngineDaemon.processPhaseChangeInstantiationRequest
(WorkflowEngineDaemon.java:328)| at com.frictionless.workflow.engine.WorkflowEngineDaemon.processHook
(WorkflowEngineDaemon.java:148)| at com.frictionless.comp.daemon.AbsEventDaemon.process(AbsEventDaemon.java:151)| 
at com.frictionless.comp.daemon.ResponsibleEventDaemon.runHook(ResponsibleEventDaemon.java:143)| at 
com.frictionless.comp.daemon.ResponsibleDaemonBase.run(ResponsibleDaemonBase.java:301)| at java.lang.Thread.run
(Thread.java:534)	Unexpected error handling event

Former Member
‎06-17-2011 12:22 PM
0 Kudos

Hi Nitesh,

What I can infer from the logs above is that the PreScript for your workflow is working fine. There is probably some problem with the PostScript. Ideally, you can find it under the Extended Attributes of the 'End Of Approval' activity. But if you approval activity has a PostScript as well then you will have to look into it too.

The log says that you are trying to save a document and missing a Required field.

This will require a little more analysis. If you are not able to figure out the problem then post your code here on the forum. We will try to help.

Thanks

Devesh

Former Member
‎06-17-2011 3:30 PM
0 Kudos

Hi Devesh,

I thought Post script will get excuted when user take action on work item. Here is my post script.

I am trying to change phase of my project to draft version and setting it to be editable again if rejected. If approved then setting phase as approved. 


import com.frictionless.api.common.exceptions.*;
import com.frictionless.api.common.log.Logger;
import com.frictionless.api.common.platform.*;
import com.frictionless.api.common.types.*;
import com.frictionless.api.doc.collaboration.*;
import com.frictionless.api.doccommon.masterdata.*;
import com.frictionless.api.ibean;
import com.frictionless.api.util.*;
import com.frictionless.api.workflow.*;
import com.frictionless.api.projects.*;
import com.frictionless.api.common.log.*;
import com.frictionless.api.usermgmt.masterdata.*;
import com.frictionless.api.doc.collaboration.*;

// The final step of the approval process moves
// the phase of the Project to Approved
// (if all approvals were made) or back to xxx
// (if there was a denial).


// Create a logger for messaging
logMsg = Logger.createLogMessage(session);


// If not approved, then change the phse backward
if (getApprovalStatus() != APPROVED)
{
	home = doc.getIBeanHomeIfc();
	home.upgradeToEdit(doc);
	try
	{
		home.changePhase(doc, "Draft");
	}
	catch(e)
	{
		logMsg.setLogMessage(e.toString());
		logMsg.setException(e);
		Logger.error(logMsg);
	}
}
// If approved, change the phase forward
if (getApprovalStatus() == APPROVED)
{
	home = doc.getIBeanHomeIfc();
	home.upgradeToEdit(doc);
	try
	{
		home.changePhase(doc, "Approved");
	}
	catch(e)
	{
		logMsg.setLogMessage(e.toString());
		logMsg.setException(e);
		Logger.error(logMsg);
	}
}
// log details
logMsg.setLogMessage("Completed Workflow");
Logger.info(logMsg);

Former Member
‎07-05-2011 10:00 AM
0 Kudos

Hi,

I am still getting following error, any ideas?



test
2011-07-05 04:54:14.543	ERROR	local4	WorkflowEngineDaemon	processHook	Daemon-027: EVENT_WORKFLOW_ENGINE (-2147483548, 0)	event_workflow_engine	daemon	com.frictionless.api.common.exception.ApplicationException: This field is required and must have a value.	AssociatedAttribute=WORK_ITEMS - SourceBo=-2147482884:1907:newpkg_wp1 - ValidatingParent=-2147482884:1907:newpkg_wp1 - com.frictionless.api.common.exception.ApplicationException: 
At least one of the items above is invalid. Mouse over the highlighted area for more details.| 
at com.frictionless.api.common.exception.ChainedExceptionFactory.createApplicationException(ChainedExceptionFactory.java:90)| 
at com.frictionless.common.db.PersistentBo.createApplicationException(PersistentBo.java:3160)| 
at com.frictionless.doc.collection.GeneralCollnBo.createApplicationException(GeneralCollnBo.java:324)|
 at com.frictionless.doc.collection.GeneralCollnBo.createApplicationException(GeneralCollnBo.java:336)| 
at com.frictionless.doc.collection.AssocCollnBo.validateCollection(AssocCollnBo.java:998)| 
at com.frictionless.doc.ContainerBo.execValidate(ContainerBo.java:3777)| 
at com.frictionless.doc.ContainerBo.validate(ContainerBo.java:1255)| 
at com.frictionless.doc.ContainerDocBo.validate(ContainerDocBo.java:1232)| 
at com.frictionless.doc.AbsDocBo.validate(AbsDocBo.java:3129)| 
at com.frictionless.doc.MasterDataBo.validate(MasterDataBo.java:202)| 
at com.frictionless.workflow.engine.handlers.PhaseChangeInstantiationRequestHandler.processApprovalActivity
(PhaseChangeInstantiationRequestHandler.java:978)|

regards,

Nitesh

Former Member
‎02-15-2012 3:19 PM
0 Kudos

hi,

i am getting the same error as well. I was wondering if this error is resolved.

Thanks,

RR

Former Member
‎06-13-2011 7:46 AM
0 Kudos

Hi Nitesh

In order to check workflow approval message, you can go to set up-> configurations-> mail configurations

Open the mail config (system default or custom whichever you are using for your context ) and look for mail type "Workflow Approval Request Message". Check Buy Side and Sell Side action for the same.

In order to check the status of mail message you can look in setup -> System Admin-> Admin Reports-> Queued Message/ Processed Message. See what is the status of this message after you trigger the work flow

Regards

Mudit Saini

Show replies
Show replies
Former Member
‎06-13-2011 7:55 AM
0 Kudos

Hi Nitesh,

In addition to Mudit's reply, you can also add the 'My Workflow Activities' channel on to your workbench. It gives you a link to the 'My Current Approvals' report that show a list of all the documents that are waiting for your apporvak and you can approve/reject your documents straight from this link.

Thanks

Devesh

Ask a Question
Top Q&A Solution Author
View all