Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Integration of web catalog in interaction center : mandatory to use TREX?


we are trying to integrate the product catalogue search directly in the Interaction Center UI.

We have defined a product catalog (in CRM and XCM), a web shop in Webshop admin and XCM.

The product catalog is active.

But we get an error when trying to load the catalog from the IC : "The catalog that you have selected is currently unavailable"

So, my question is : Is it mandatory to use the TREX server, meaning that we have to publish the CRM catalog to the IMS J2EE server (with tx COMM_PCAT_IMS_INIT) ?

the documentation is not clear on this subject.

thanks a lot

Former Member
Former Member replied

For Product Catalog with CRM, TREX is a mandatory component.. Yes you must have TREX and you must publish the catalog.

0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question