Integration of web catalog in interaction center : mandatory to use TREX?
we are trying to integrate the product catalogue search directly in the Interaction Center UI.
We have defined a product catalog (in CRM and XCM), a web shop in Webshop admin and XCM.
The product catalog is active.
But we get an error when trying to load the catalog from the IC : "The catalog that you have selected is currently unavailable"
So, my question is : Is it mandatory to use the TREX server, meaning that we have to publish the CRM catalog to the IMS J2EE server (with tx COMM_PCAT_IMS_INIT) ?
the documentation is not clear on this subject.
thanks a lot
For Product Catalog with CRM, TREX is a mandatory component.. Yes you must have TREX and you must publish the catalog.