Leave request not going to proper manager(ws12300111)

[Former Member]

Hi Experts,

The problem is when user is applying leave it is not going to the line manager

which is being maintained in org structure but it is going to some other manager.

Here standard WF is being used and also it is working fine for other persons.

I have checked the org structure of the pernr, it is correct.

Here workflow no is WS12300111.

Please suggest what may be the problem.

Any reply will be helpful to me.

Thanks,

Subhashree

[bpawanchand · Accepted solution]

Hi,

I think you need to check the rule group configuration settings for the employee for which it is piking wrong manager.

what you can do is ask the functional consultant to check the settings of rule for the employee specific personal area and sub area There you will be having a option called determine line manager

Because as you said you are using the standard workflow but not the copy of the standard workflow then there is nothing to do in the workflow some thing is missing from the configuration end.

Regards

Pavan

[Former Member · Accepted solution]

Hi Pavan,

Thanks for your reply,but how to check the rule group configuration ?

The mail is not going to the manager who is maintained in org structure

but some other manager who is not related to the employee in org structure.

We checked the substitute for the manager but no substitute has been maintained during the period.

Please help.

Thanks,

Subhashree.

[former_member185167 · Accepted solution]

How is the agent determined in the workflow?

[bpawanchand · Accepted solution]

Hi,

Follow the below steps

1. Execute PTARQ transaction.

2. On the main screen you will be able to see different buttons click on Determine approver button

3.Enter the personnel number and leave the other fields as they appear on the screen. and check whether the one workflow is sending the workitemm is one and the same (even in the case of worng agent).

4. Then go back to main screen and click on the rule group button and mention the personnel number and choose the current year as the period and copy the WEBMO.

5. Go back to main screen and click the Customizing button Service-Specific Settings-->Working Time --->Leave Request --> Processing Processes ---> Define Processing Processes for Each Rule Group and check for the copied webmo and open details screen and check the field with name Determine Next Agent what is the value selected.

If this looks fine for you then as I said in the previous post, all matters is the workflow rule what you are using....

Regards

Pavan

[Former Member · Accepted solution]

Hi Pavan,

I checked the same there it is showing 'Line Manager'.

What I need to do next?

Thanks,

Subhashree.

[Former Member · Accepted solution]

Thanks Pavan.My issue got resolved.

[former_member185167]

Hello,

I would go into the workflow and find out how the line manager is determined.

regards

Rick Bakker

hanabi technology

[Former Member]

Hi,

Are u using standard or custom work flow for u r requirement ??

If work item going to wrong manager find relation bw employee and tat manager.

Pls provide bit more information(Abt u r requirement)

Thanks and regards,

KRV

[former_member185167]

ragul1602, please don't use txt spk here.