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Unable to open a report and asking for user credentials

Hi,

when i am trying to open a crystal report, i am asking for user credentials and my URL is directed to the below URL

http://hostname/PlatformServices/service/app/logon.do?appKind=InfoView&service=%2FOpenDocument%2FappService.do&backContext=%2FOpenDocument&backUrl=%2Fopendoc%2FopenDocument.jsp%3FSERVICE%3D%252FOpenDocument%252FappService.do%26OBJIDS%3D20016421%26backUrl%3D%252Fcontent%252Fview.do%26PREF%3DmaxOpageUt%253D200%253BmaxOpageC%253D10%253Btz%253DUS%252FPacific%253BmUnit%253Dinch%253BshowFilters%253Dtrue%253BsmtpFrom%253Dtrue%253BpromptForUnsavedData%253Dtrue%253B%26CONTAINERID%3D6424083%26backContext%3D%252FPlatformServices%26LOC%3Den%26APPKIND%3DInfoView%26PVL%3Den%26ACTID%3D280%26service%3Dtimeout&backUrlParents=1&appName=OpenDocument&prodName=BusinessObjects+Enterprise&cmsVisible=false&cms=servername%3A6600&authenticationVisible=false&authType=secEnterprise&sso=false&sm=true&smAuth=secLDAP&persistCookies=true&sessionCookie=true&useLogonToken=true

Please help me on this

Former Member
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