CR 2011 Randomly crashes on Windows 2008 R2
I have CR 2011 running on this Windows 2008 R2 Server and published through Citrix Xenapp. Sometimes it initializes fine, but randomly it crashes with the below error. Seems to be no rime or reason for it. At first, the offending .DLL was fwpuclnt.dll so I turned off the firewall on the server. Now it crashes on rtutils.dll seemingly one out of three times it is run. This is the case either directly on the server or through Xenapp. Citrix seems to make no difference whether it will crash or not.
After the program initializes, it crashes as the Start page starts displaying content.
Log Name: Application
Source: Application Error
Date: 6/9/2011 9:46:09 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ARH-COLINEAR.arhaus.com
Description:
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: rtutils.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b9ac
Exception code: 0xc0000005
Fault offset: 0x00001fc3
Faulting process id: 0x3320
Faulting application start time: 0x01cc26ab9408b1b6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\system32\rtutils.dll
Report Id: d407d6fe-929e-11e0-a040-3c4a92eb92ba
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-09T13:46:09.000000000Z" />
<EventRecordID>23601</EventRecordID>
<Channel>Application</Channel>
<Computer>ARH-COLINEAR.arhaus.com</Computer>
<Security />
</System>
<EventData>
<Data>crw32.exe</Data>
<Data>14.0.0.760</Data>
<Data>4d688f61</Data>
<Data>rtutils.dll</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7b9ac</Data>
<Data>c0000005</Data>
<Data>00001fc3</Data>
<Data>3320</Data>
<Data>01cc26ab9408b1b6</Data>
<Data>C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>
<Data>C:\Windows\system32\rtutils.dll</Data>
<Data>d407d6fe-929e-11e0-a040-3c4a92eb92ba</Data>
</EventData>
</Event>
