CR 2011 Randomly crashes on Windows 2008 R2

[Former Member]

I have CR 2011 running on this Windows 2008 R2 Server and published through Citrix Xenapp. Sometimes it initializes fine, but randomly it crashes with the below error. Seems to be no rime or reason for it. At first, the offending .DLL was fwpuclnt.dll so I turned off the firewall on the server. Now it crashes on rtutils.dll seemingly one out of three times it is run. This is the case either directly on the server or through Xenapp. Citrix seems to make no difference whether it will crash or not.

After the program initializes, it crashes as the Start page starts displaying content.

Log Name: Application

Source: Application Error

Date: 6/9/2011 9:46:09 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: ARH-COLINEAR.arhaus.com

Description:

Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61

Faulting module name: rtutils.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b9ac

Exception code: 0xc0000005

Fault offset: 0x00001fc3

Faulting process id: 0x3320

Faulting application start time: 0x01cc26ab9408b1b6

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\Windows\system32\rtutils.dll

Report Id: d407d6fe-929e-11e0-a040-3c4a92eb92ba

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-06-09T13:46:09.000000000Z" />

<EventRecordID>23601</EventRecordID>

<Channel>Application</Channel>

<Computer>ARH-COLINEAR.arhaus.com</Computer>

<Security />

</System>

<EventData>

<Data>crw32.exe</Data>

<Data>14.0.0.760</Data>

<Data>4d688f61</Data>

<Data>rtutils.dll</Data>

<Data>6.1.7601.17514</Data>

<Data>4ce7b9ac</Data>

<Data>c0000005</Data>

<Data>00001fc3</Data>

<Data>3320</Data>

<Data>01cc26ab9408b1b6</Data>

<Data>C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>

<Data>C:\Windows\system32\rtutils.dll</Data>

<Data>d407d6fe-929e-11e0-a040-3c4a92eb92ba</Data>

</EventData>

</Event>

[Former Member]

Hi Adam,

     Do you find soluation for the probelm. I have the same problem with the same enviroment but different application, could you help

Thanks,

[Former Member]

I am having the same issue with CR 2011 Release 2 Product Version 11.5.8.826.

I am also using Windows 2008 R2 Terminal Server.

Rich

[former_member183750]

CR 2011 is version 14.x, not 11.5.x. E.g.; this tread does not apply to your version. And in any case, this tread was originally create for a beta version of CR 2011.

Please create a new thread, detailing your issue there. The more info you provide the better.

- Ludek

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[former_member11696]

Hello,

CR 2011 is still in Ramp Up phase so I'll forward this link to the PM group so they are aware. They may contact you or update this post if this has been reported.

Have you installed [SP1|https://smpdl.sap-ag.de/~sapidp/012002523100007683092011E/cr2011sp1.exe]?

If not please download and install and test again.

Don

[Former Member]

I checked to see if we were running SP1 and we were not. So i have downloaded and installed it. Afterward, the first time I ran CR 2011 it initialized okay. I closed it and ran it again and it crashed with the exact same error.