Implementation/Configuration/Best Practises for the Solman System.

[Former Member]

Hello Guys,

In our landscape, we tried to configure the Solman system for Service Desk Functionality.

But the system does not work as expected, I am sure there has been a lot of misconfiguration and setups.

e.g.

1. When we directly try to create a message to SAP from the Support Message it goes to the webpage but does not detect the system in SMSY ( shows the error that system is not maintained in SMSY though they are maintained there ).

2. The S user Id is not detected.

3. How should we connect and synchronize the Solman of our system with that of other external Solman system so that we can directly see the issues/support messages in the landscape of that Solman system.

Similarly there are various questions related to the Solman.

This is a learning project for us but soon we are to implement this in actual business scenarios.

Can you please suggest any Best Practice kind of guide/document/paper for the purpose?

PL guide guys,

Thanks and Regards,

Yuvi.

[Former Member · Accepted solution]

Hi,

The documentation in here is very useful to help in the implementation/configuration phases.

http://help.sap.com/saphelp_sm70ehp1_sp26/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

Kind regards,

Fabricius

[Former Member · Accepted solution]

Hi Fabricius,

Thanks for providing that link.

It lists a lot of information but not what we are looking for.

e.g. If you see the Service Desk under Incident Management, in the prerequisites itself it says that "The Service Desk is configured for the Solution Manager according to the configuration guide."

And this is exactly we are trying to do - Configure the SolMan system.

Now which is this "Configuration Guide" mentioned in this prerequisite?

In the "http://service.sap.com/instguides" ,or on SAPNET itself for that matter, I could not find it!

Any idea?

Pl help.

Regards,

Yuvi.

[prakhar_saxena · Accepted solution]

Hi

Please check this HOW TO guide for service desk

https://websmp109.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf

Hope it solves ur problem

Regards

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Thanks a lot for that, but I already have that one with me.

Anyway I will start asking my questions here.

1. Can we connect two altogether different Solman Systems, can they be synchronized?

Can we pass the support messages from one Solman to another?

Regards,

Yuvi.

[prakhar_saxena · Accepted solution]

Hi

Yes that is also possible and works

Please follow this guide

https://websmp109.sap-ag.de/~sapidb/011000358700001243472009E.PDF

hope problem solved

Regards

Prakhar

[Former Member · Accepted solution]

Hi,

Please check this Demo

[Demo:connect servicee desk to service desk|https://websmp203.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000085402&_SCENARIO=01100035870000000202&_OBJECT=011000358700000129912009E]

Thanks,

Jansi