SAP for Utilities Discussions
Connect with fellow SAP users to share best practices, troubleshoot challenges, and collaborate on building a sustainable energy future. Join the discussion.
cancel
Showing results for 
Search instead for 
Did you mean: 

Can we 'Cancel' a 'Completed' Emma Case?

Former Member
0 Kudos

Hi experts,

I have this requirement wherein I need to 'Cancel' a 'Completed' Emma case.

I have tried FM BAPI_EMMA_CASE_CHANGE and BAPI_EMMA_CASE_CANCEL for this but it doesn't seem possible.

Just wanted to check if this is even possible.

Thanks,

Chirantan

4 REPLIES 4

Former Member
0 Kudos

Hi Chirantan,

Unfortunately, we cannot change clarification case in status "Complete". Clarification case can only be changed in status 'New' or 'In Progress'.

Regards,

Avinash

0 Kudos

Thanks for the prompt reply.

Just one query..can I use 'BAPI_EMMA_CASE_REOPEN' for to reopen and then cancel?

0 Kudos

Hi again,

You cannot re-open "Completed" Clarification cases.

However, you can re-open cases which were canceled earlier.

Regards,

Avinash

0 Kudos

Clarification cases are maintained in table EMMA_CASE (where status is one of the field). if you business requirement demands and if you do not find any other alternative, then you can update status value to 2 and then use BAPI_EMMA_CASE_CANCEL to cancel it.

Regards,

Avinash