Quantity Issue while Reversing a Paid Credit Memo of Vendor Return PO?
Has anyone encountered the following problem when posting & reversing GRIR transactions against a Vendor Return PO'?
We have a Vendor Return PO with a single line item - the return indicator is checked. The PO is issued and released. The GR is entered (mvmt type 161) and then the IR (credit memo) is entered. The user then entered another GR to reverse the transaction (mvmt type 162) and then attempted to reverse the Credit memo by posting an Invoice against it. The way they did it, the invoice added another quantity credit of 100 but posted the $ value (debit) correctly - as this is an invoice and not a credit memo, the quantity that posted should have also been a debit of 100, not a credit.
Has anyone experience this issue? Could the problem be the order in which the document reversals were entered? Instead of entering them in the order that they were originally entered, maybe they needed to reverse the credit memo 1st and then the GR (mvmt type 162)? Could the fact that the transaction occurred last year and we are attempting to correct it this year, make a difference?
Also, we have no idea how to get the quantity to correct.....any help would be appreciated.