Shift Planning - Automatic Assignment Using Qualification as priority
We are implemeting shift planning and using the option of automatic assignment. We have defined the priority for assignment as 'QUALIF' ( Qualification - SAP Standard FM ) . When we are running automatic assignment it is not assigning people based on qualification instead it is assigning them based on shift timings. We have rsised this issue with SAP and they have come back saying that the system is designed to consider only the timings.
Just to explain further we have defined two requirement for an evening shift( 5 PM to 10 PM) with qualification 'Packer' and 'Stacker'. Our priority for assignment is 'QUALIF' ( Qualification - SAP Standard FM ) . When we run automatic assignment for evening shift the system is assigning employee with 'Packer' qualtification to the requirement of Evening with 'Stacker' qualification.
The similar error happens if we plan for more people. SAP is not considring qualification defined in the requirement and the qualtification assigned to the employee ( IT-00024) while generating the automatic assignemnt proposal even when all the employee belong to the same shift. The assignment is done randomnly.
SAP is recomending us the implement a BADI but we are not satisfied with this as when you look into the SAP implementation they have specified clearly that we can use prioritize assignment based on qualification using 'QUALIF' option.
Can you please advise if you had a similar issue and how did you manage to sort this out.
Thanks in advance..