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# unable to update the spam or support pack

Hi expert,

while i am updating my spam in that time i am getting the error related to some wrong trans directory because already i have kept my uncared spam data in Trans\EPS\IN directory so when i process the update through SPAM>Support package>From application server , at time i'm getting the error mention below please see

Path of EPS inbox: \\184-22-246-20\sapmnt\trans\EPS\in
Do you want to upload OCS Packages from the EPS inbox?

A list of the required files could not be created as an error occurred.

Directory: \\184-22-246-20\sapmnt\trans\EPS\in
Error code:17

Definition of error codes:
03   RFC system failure
04   RFC communication failure
11   invalid EPS subdirectory
12   sapgparam failed
13   build directory failed
14   no authorization
23   empty directory list

System Response
The operation was terminated.

Procedure
Eliminate the cause of the error and repeat the operation.

""

Thanks

Shubh

##### Former Memberreplied

Add this entry and put the correct value over there and save and activate the profile, then restart the server. After restarting the server check again with RZ11 that is it pointing to the correct directory or not.

Regards,

Subhash

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