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KM - Download document does't works in Internet Explorer

Hi, experts

We need your help to fix a issue... We have a list of documents in KM (type - Forms), displayed in the Portal in a drop drow. An option of the list open a Word document (.doc). We checked the url and it's ok, equals to the url of the document...

In Firefox 4 the click open the scream of the download normally. In Internet explorer (IE 6 or IE 8) doen't works, but open the next error:


u201CThe requested resource is not availableu201D.

Our Netweaver is 7.0, SP 20.

ps.: the file that contains the document have some special characters, like "ç" and "ã". We think Firefox and IE use different types of coding this in url... I changed the name of file, removing special characters and the error 404 doens't appears, but the download screen does't appear too... It's some browser configuration? We flaged UTF-8 too, in IE, and nothing...

Any idea?

Thanks a lot,

Ana Carolina.

Edited by: Ana Carolina dos Santos on Jun 7, 2011 8:19 PM

Former Member
Former Member replied

Hi, Ana Carolina.

Really, some special characters may cause such a problem.

As a workaround I'd suggest you to not use filenames in the URLs to open Word documents.

To avoid using filename you may open doc's properties from context menu (Details - Settings - Properties - Access Links) and:

1) either change ID of the document and use new Target URL (it will change after Save)



2) or use Short ID without any changing.



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