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Partial Disputes - effect over collections management

Hello Colleagues.

In your experience is there any way of creating several partial disputes over the same invoice that will generate an effect over the amount to be collected inside collections management?

I understand that the only way o creating several partial disputes over the same invoice is through "customer disputed objects" , but this has no effect over the amount to be collected in collections management.

On the other hand for example if a client argues about a partial amount of his invoice, iand I create a dispute case in which I consider this situation as a "Disputed object" the whole invoice will be deducted from the amount to be collected inside collections management, which wouldn't be exactly right.

Has anyone faced this type of situations? how did you solve them?

Thank you very much.

Regards,

Luis A.

Former Member
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