0 actions have been selected t.c. CRMC_ACTION_JOB SLA actios

[Former Member]

Hi everyone!

We have configured the SLA for service desk.

When im launching CRMC_ACTION_JOB

with parameters:

Application = CRM_ORDER

Action Profile = SERVICE_ORDER_ITEM_SLA

Promotion Status = 0

Time of Processing = processing using selection report

Report messages me = "0 actions have been selected".

Can anyone say where and what i need to check out?

Regards Sindy.

[Former Member · Accepted solution]

Hi Sindry,

from your thread,I couldnt get what you exactly looking for?

For SLA Checks please follow the blog [SLA configuration hints|http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/24813] [original link is broken] [original link is broken] [original link is broken];

Thanks,

Jansi

[Former Member · Accepted solution]

[Advanced Quick Guide for VARs Service Desk (Jan 2010) |https://service.sap.com/~sapidb/011000358700000122472008E/SERVDESK_VAR_ADV-E_V6.PDF]

page 46 says:

When you manually execute the report( RSPPFPROCESS ), you get the results list.

there supose to be an actions of SERVICE_ORDER_ITEM_SLA action profile.

But im only see " 0 actions have been selected"

[Former Member]

Hi again.

The fact is that SLA actions does not trigger, e-mail notifications about deadlines not sedning....

And when im trying to launch them manually using RSPPFPROCESS report says

"0 actions have been selected Message no. SPPF011"

SLA was configured not by me so i dont know from what step i need to start search the problem....

Do i need to check from the begining??? Using guide [Advanced Quick Guide for VARs Service Desk (Jan 2010)|https://service.sap.com/~sapidb/011000358700000122472008E/SERVDESK_VAR_ADV-E_V6.PDF]

Regardly

Sindry

[Former Member]

Hello

Did you manage to figure out what was wrong here? I have the same problem.