Knowledge article email option not working

[Former Member]

I have seen in one of the tutor once we select the knowledge article(KA) from cart and click on email option then it is taking to email editor and KA is attaching to email as an attachment, where as in my system its not happening I can see email option enabled after selecting KA but its not moving to email editor If I click on email option.

Any inputs on this will be greatly appreciated.

Regards,

Kumar

[Former Member]

Kumar,

Are you using IC_Agent role or IT_Servicepro role or is it not working in both the roles?

Is the email functionality working fine with out knowledge article?

MB.

[Former Member]

MB,

We are using IC_AGENT role for this purpose, normal email is working properly. I am not sure whether Email option which we have in cart (knowledge articles) is the same as normal email link? any way to findout????

Regards,

Kumar

[Former Member]

Experts,

Any inputs on this.

Thanks in Advance.

Kumar

[Former Member]

Resolved

[Former Member]

ANy suggestions on this?