Send an email if interface fails
I am working in CRM 6.0 Service project. Here we are creating service ticket. Once the ticket is created, status and BP details will be sent to 3rd party back office system. If it is successfully posted in the back office system, CRM will get updated with new status and External reference number. Our requirement is if interface fails, we want to send an automated email to 2nd response manager with the ticket details that is failed to send 3rd party back office system.
Can this be achieved by Actions? Or is there any better way? If it is actions, what will be the trigger point we have to use?
Appreciate your expert help in this.