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Reversal of Residual Item is not closing/voiding Dispute Case


I saw a similar question in the forum, but it didn't answer my issue:

Example - payment is partially applied to the invoice, creating a residual item. A dispute case is created linking the residual item to the case. The residual item is then reversed - the dispute case is not closing (or voiding) automatically.

Is there configuration to make it void the dispute case automatically if the linked object is reversed?

Thank you,


Former Member

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