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Reversal of Residual Item is not closing/voiding Dispute Case

Hi,

I saw a similar question in the forum, but it didn't answer my issue:

Example - payment is partially applied to the invoice, creating a residual item. A dispute case is created linking the residual item to the case. The residual item is then reversed - the dispute case is not closing (or voiding) automatically.

Is there configuration to make it void the dispute case automatically if the linked object is reversed?

Thank you,

Melissa

Former Member

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