Issue ELM is sometimes not updating contacts it creates new ones

[Former Member]

Hello experts,

we have the following problem. We have a list in ELM which contains ORG ID and contact ID. In additional it contains Name first; last name; E_mail adress and a set of marketing attributes. When I run the list with 651 eintries ELM creates in some cases new contacts instead of updating the existing one. All other contacts are updated properly.

When I then go to Tx BUPA_DEL delete the new ones and again run ELM with only the new created contacts inside the list ELM is updating the existing contacts and is not creating new ones. So it is shure that not the data contains any errors.

Any ideas why ELM is doing so?

BR

Roger

[Former Member]

Hi,

Please have a look at the below post. It may answer your question.

[Former Member]

Hello Naresh,

thank you very much for the reply. I´m sorry but it not solves my problem. I have 651 Contact Persons and BP ID´s in the list. Very often for the same Account and everything works perfect. Only a very few times ELM is creating a new Contact instead of updating the existing one. in the case of the list with the 651 Contacts exactly two times.

Any ideas? Thanks again fopr you help