Password Self Service - User receive new Password Email - But link empty

[Former Member]

With Password Self Service we sometimes have users that get the Email with the link.

But when they open the link it is just an empty page.

(as if it has been opened before or the password show time has passed)

Have anyone had this issue?

Thank you

[frank_bannert · Accepted solution]

Hi Kristian,

guess you talk about AC 5.3.

Please check in CUP -> Configuration -> Workflow -> SMTP if you have configured some application url.

If not, are you using SSL or SSO, there might be an issue then.

Best,

Frank

[Former Member · Accepted solution]

Hi Frank

Mostly it work !

Most Users use German, but some use French or Italian. And it seems like they get the error more often. (but not allways - and not only! it also happens to DE sometimes) But I cant reproduce the error....