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E-mail option in knowledge article is not taking to email editor

Hi Experts,

We have configured knowledge article, Once we select the knowledge article and clcik on add to cart then we click on on Email it is not going to Email editor. I have seen one knowledge article tutor where once we click on email after selecting knowledge article it is going to email editor.

Can any one of you tell me how to achieve this functionality.

We are manually assigning KAs to categories in categorization schema.

Thanks & Regards,


Former Member
Former Member replied

The functionality definitely exists in CRM 7.0. I implemented it myself.

Check if the smartform CRM_KNOWLEDGE_ARTICLE exist in your system via transaction SMARTFORMS.

Otherwise ask your developer to help you debug the class method CL_GS_KNOWS_CART_IMPL, EH_ONEMAIL. If your version is same as mine, the attachment is generated at line 36 of the method.

The email button is not an action, but rather it is an event on the WEBUI and the form is actually hardcoded in the method itself.

Good luck

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