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original approver on esclation of workitem

Hi,

We are in SRM 7.0 , ECS.

We have a requirement that, when a workitem is escalated from an approver, then in the notification email as well as UWL work overview the approver who receives the escalated SC/PO needs to get the name or id of the previous approver from whom the workitem is escalated.

Ex: If Approver A has workitem awaiting approval and if he doesn't approve in time, then it will escalate to his manager. Now the manager should get the notification as follows

Escalated: Approver A - Approve Shopping Cart 100000234 with value 250 USD

Can anyone please assist how to achieve it.

Thanks,

Venkat

Former Member
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