Alerts emailed to Users Outlook not seen in Message/Alerts Overview Window

[Former Member]

Hello,

Why cant you see the alerts which are mailed to users on their outlook id's in the Message/Alerts Overview Window even though the Save History box is checked on the Alert Management window for the particular alert?

Regards

Sharat

[Former Member]

Hello Gordon,

The client in the alert management window has only checked the EMail column checkbox against a particular user. Does the Int. col checkbox also need to be checked for the particular user so that any mails that are being sent are then visible in the Message/Alert Overview window?

Regards

Sharat

[Former Member]

You are right. That is a must.

[Former Member]

Hi Sharat,

If I understand you correctly, only internal message will be shown in the Message/Alerts Overview Window. You need set alert to send to both email and internal mail.

Thanks,

Gordon