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Alert mails not triggering

Hi All,

I have to create alert category which should trigger in case of failures. I created the alert category and tested it using RSALERTTEST.

I have added only my id in the fixed receipients list.

I am able to see the alert in the inbox of the XI server. But i am not getting any mails. i am not sure what could be the problem.

we have the same kind of alerts in the Production. it was working fine in the beginning, but now it has also stopped working.

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