Upgrade from Windows 7 32 bit to 64 bit Broke Oracle Connection?

[Former Member]

I successfully used Crystal Reports XI R1 on the 32 bit version of Windows 7 for several months. However, recently I was upgraded to the 64 bit version of W7 and now reports which connect natively to Oracle databases do not work. I get the following error.

"Failed to load database information.

Details: The database connector 'crdb_oracle.dll' could not be loaded."

Here are the steps I have taken to resolve this issue.

1. I uninstalled CRXI and reinstalled using Program Files rather than Program Files (x86).

2. I uninstalled and reinstalled back to Program Files (x86).

3. Then I installed Service Pack 4.

4. I verified that the file is in C:\Program Files (x86)\Common Files\Business Objects\3.0\bin.

None of these things have worked and I'm sort of at my whit's end, here. I found a workaround suggesting that I change the data connections to ODBC but that would cause problems for other users.

Thanks in Advance,

Josh

[former_member11696 · Accepted solution]

Hi Josh,

CR XI is 32 bit only therefore it requires the 32 bit Oracle Client to be installed and configured.

Thank you

Don