where are the variables of agent signature in mail form?
Our CRM is CRM7 EHP1. I tried to created a agent signature mail form in IC_manager. In the mail form creation screen, I chose the attribute context as ERMS. However, I could not find any variables (such as agent first name, last name, telephone) related to agent signature. I could only see 4 categories (business partner ERMS automated process; ERMS Fact Base attributes; BDC attributes; system attributes) after choosing ERMS as attribute context. I went through all 4 categories and could not find any variables related to agent signature, such as agent first name, last name, telephone.
Did anyone create the agent signature mail form in CRM7? Could you share where these variables are?
Your input will be highly appreciated!
Zhi Jie Kong