Support desk configuration for grc system

[Former Member]

Dear Experts,

I am configuring the SUpport desk and charm process for the GRC system.

We have already implemented support desk process for r3, crm, bw, srm, etc...

Now i have done the necessary changes in the BCOS_CUST in sm30. and the roles

SAP_SUPPDESK_CREATE

SAP_SV_FDB_NOTIF_BC_ADMIN also i have given to the user in the sattilite system.

But still i am getting this error.

Error in Local Message System: RFC destination

SM_SP1CLNT200_BACK does not exist. Message was Not

Created

Thanks in advance

pnts wl b rwrd.

Regards,

Umesh

[Former Member · Accepted solution]

Hi

I gues u r with the latest version 10.0 ? Have you properly defined the GRC system in smsy? created all the needed RFC?including back rfc?, if not

follow the note [Note 1536525 - GRC Access / Process Control - Upgrade add-on handling|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1536525] under the section,

Configuration of the product system in the Solution Manager system (transaction SMSY)

Thanks,

Jansi

[Former Member · Accepted solution]

Dear Jagadish and Jansi,

thanks for your reply.

I found that the RFC's are not generated properly.now it is working fine.

Now If i create ticket in the satellite system it comes to the solman system but the Reported by BP and the sold to party is empty.

Regards,

Umesh

[prakhar_saxena · Accepted solution]

Hi

Is the IBASE Getting filled in the GRC ticket

if not use IB_GEN for generating IBase for GRC

then check if the user id have BP if not use BP_GEN for BP generation

Hope it solve ur prob completely

Regards

Prakhar

[Former Member · Accepted solution]

Dear Prakhar,

Thanks for quick reply.

I have generated the ibase for GRC in BP_GEN and then for the 000 and the (300 my dev client ) goto---> partner and then assigned the Administratod and sold to party BP .

But still it is not able to capture the IBASE in GRC ticket, and also the solman ticket.

What could be the problem....??? Please suggest.

Regards,

Umesh

[prakhar_saxena · Accepted solution]

Hi

Pls check if you hav just one Sol_man_data_rep with value 1 as main ibase in IB52 by pressing F4

all the systems must be assigned to this as components

regards

Prakhar

[Former Member · Accepted solution]

Dear Dear Prakhar,

I have created the ibase and if i double click that i base EXT.ID is "SOL_MAN_DATA_REP " .

This is okay.

if u dnt mind plz giv me ur g maill ID.

mine jsumesh85 at g mail .

regards,

Umesh.

[Former Member · Accepted solution]

Dear All,

any update on this .....???

I base is not captured and the sold to party , reported by is not captured from the GRC system.

Regards,

Umesh

[Former Member · Accepted solution]

Hi.

its starnge, since sold to party determined by ibase. any way please check this,

goto spro > solution managar>scenario specfic set > service desk > partner determination procedure > define partner determination procedure>select your procedure slfn(if u have customized profile select that ) > partner function in procedure > there should be a link "sold to party".. go to details > check Access Sequence column 0018 SAP Service: Determination via iBase/Ind.

thanks,

Jansi

[Former Member · Accepted solution]

Dear Jansi,

The settings is already maintained.But still the Ibase and sold to party and reported by is not captured.

If i create the ticket from solman using the Notif_create tcode i will maually give the i base and sysid and client right. I f i create in this way the SOLD to party is captured.

Please send any doc if u have to configure Service Desk for the solman.

mial ID is jsumesh85 at g mail

Regards,

Umesh

[Former Member · Accepted solution]

First check(etc. via CRMD_ORDER) if Your ABA notification / support message have filled in proper installation number etc.

I had problem with strange entries BCOS_CUST in sattelite systems which gave wrong installation number in message and therefore system couldn't find proper system in iBase (SAP note 449330 resolved problem)

[Former Member · Accepted solution]

Dear Jhansi,

I resolved the error . It was the same error which you were facing.

ur post helped me to resolve the error.

I have doubt in the CHARM for DUAL stack (GRC system ABAP + Java ) please lete me know how to configure the things for the charm process.

1. I need to create single project or i need to create two projects for two systems.

2. How will be the maintainence cycle one maintainance cycle or two maintainance cycle.

Thnks

Regards,

Umesh

[Former Member]

Hi Umesh,

Can you please let me know your GRC system is ABAP+Java or Only java stack.

Can you also check in SMSY whether the assignments for the instances and system information is properly set?

THanks,

Jagadish