deactivate automatic interaction record

[Former Member]

Hello!

I want to deactivate the automatic interaction record because each time that I do something an interaction is created, i would like to avoid it. Anybody knows how to do it??

Thanks in advance

Regards.

[former_member193352]

Hello Bitabita,

As soon as you click on End Interaction Button on top of the screen, no matter whichever screen you are on, it creates an Interaction record in the backend. This behavior is intentional by SAP for multiple reasons. If you still want to avoid creation of IR in the back end when you press End Interaction Button, you can do the following:

You must create an implementation for BADI: 'CRM_IC_IARECORD

In Method, BEFORE_IREC_CREATE , write this code at the first line:

rv_suppress_irec = abap_true.

This will make sure that your interaction record doesn't get created.

Thanks

Vishal

[BGarcia]

Hi there,

There is a BADI called 'CRM_IC_IARECORD' that you can explore, that allows you to avoid the creation of the interaction record.

But be aware that interaction record also acts as main anchor for connecting objects of an interaction, so I recommend to do some heavy testings in your scenario if you decide to give it a try.

Kind regards,

Garcia