BOBJ XI - CMC error page com/crystaldecisions/sdk/occa/pluginmgr/IPluginFac

[cedillof]

Hi SDN partners,

I'm facing a very rare issue. I had installed BOBJ XI Enterprise, SAP Integrator Kit and Explorer in a same box, over Oracle11/Windows2008.

I configured SAP Integration Kit and made settings to authenticate using secSAPR3. Authentication worked fine and users in abap system can make logon to CMC or explorer i.e.

My issue appeared, don't know really in what point, when accessing CMC Console and then opening Authentication tab. The inner page displays the following error message:

HTTP Status 50

org.apache.jasper.JasperException: com/crystaldecisions/sdk/occa/pluginmgr/IPluginFac tory

org.apache.jasper.servlet.JspServletWrapper.handle JspException(JspServletWrapper.java:512)

org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:377)

org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:314)

org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

com.sun.faces.context.ExternalContextImpl.dispatch (ExternalContextImpl.java:346)

com.sun.faces.application.ViewHandlerImpl.renderVi ew(ViewHandlerImpl.java:152)

com.sun.faces.lifecycle.RenderResponsePhase.execut e(RenderResponsePhase.java:107)

com.sun.faces.lifecycle.LifecycleImpl.phase(Lifecy cleImpl.java:245)

com.sun.faces.lifecycle.LifecycleImpl.render(Lifec ycleImpl.java:137)

javax.faces.webapp.FacesServlet.service(FacesServl et.java:214)

com.businessobjects.webutil.boetrustguard.BOETrust edRequestCreator.doFilter(BOETrustedRequestCreator.java:96)

com.businessobjects.webutil.boetrustguard.BOETrust Filter.doFilter(BOETrustFilter.java:83)

com.businessobjects.webutil.TimeoutCheckerFilter.d oFilter(TimeoutCheckerFilter.java:99)

root cause

javax.servlet.ServletException: com/crystaldecisions/sdk/occa/pluginmgr/IPluginFac tory

org.apache.jasper.runtime.PageContextImpl.doHandle PageException(PageContextImpl.java:843)

org.apache.jasper.runtime.PageContextImpl.handlePa geException(PageContextImpl.java:776)

org.apache.jsp.Kind.Auth.list_jsp._jspService(list _jsp.java:257)

org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:97)

javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:334)

org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:314)

org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

com.sun.faces.context.ExternalContextImpl.dispatch (ExternalContextImpl.java:346)

com.sun.faces.application.ViewHandlerImpl.renderVi ew(ViewHandlerImpl.java:152)

com.sun.faces.lifecycle.RenderResponsePhase.execut e(RenderResponsePhase.java:107)

com.sun.faces.lifecycle.LifecycleImpl.phase(Lifecy cleImpl.java:245)

com.sun.faces.lifecycle.LifecycleImpl.render(Lifec ycleImpl.java:137)

javax.faces.webapp.FacesServlet.service(FacesServl et.java:214)

com.businessobjects.webutil.boetrustguard.BOETrust edRequestCreator.doFilter(BOETrustedRequestCreator.java:96)

com.businessobjects.webutil.boetrustguard.BOETrust Filter.doFilter(BOETrustFilter.java:83)

com.businessobjects.webutil.TimeoutCheckerFilter.d oFilter(TimeoutCheckerFilter.java:99)

root cause

java.lang.NoClassDefFoundError: com/crystaldecisions/sdk/occa/pluginmgr/IPluginFac tory

java.lang.ClassLoader.defineClass1(Native Method)

java.lang.ClassLoader.defineClass(ClassLoader.java :620)

java.security.SecureClassLoader.defineClass(Secure ClassLoader.java:124)

java.net.URLClassLoader.defineClass(URLClassLoader.j ava:260)

java.net.URLClassLoader.access$100(URLClassLoader.ja va:56)

java.net.URLClassLoader$1.run(URLClassLoader.java:19 5)

java.security.AccessController.doPrivileged(Native Method)

java.net.URLClassLoader.findClass(URLClassLoader.jav a:188)

java.lang.ClassLoader.loadClass(ClassLoader.java:3 06)

java.lang.ClassLoader.loadClass(ClassLoader.java:2 99)

java.lang.ClassLoader.loadClass(ClassLoader.java:2 51)

org.apache.catalina.loader.WebappClassLoader.loadC lass(WebappClassLoader.java:1342)

org.apache.catalina.loader.WebappClassLoader.loadC lass(WebappClassLoader.java:1201)

com.crystaldecisions.celib.classloader.ClassLoader Helper$2.loadClass(ClassLoaderHelper.java:91)

com.crystaldecisions.celib.classloader.ClassLoader Helper.loadClass(ClassLoaderHelper.java:133)

com.crystaldecisions.sdk.occa.pluginmgr.internal.P luginInfo.getPluginFactory(PluginInfo.java:313)

com.crystaldecisions.sdk.occa.pluginmgr.internal.P luginInfo.getFactory(PluginInfo.java:201)

com.crystaldecisions.sdk.occa.pluginmgr.internal.P luginMgr.getPluginInterface(PluginMgr.java:289)

com.crystaldecisions.sdk.occa.infostore.internal.I nfoObjects.continueUnpack(InfoObjects.java:409)

com.crystaldecisions.sdk.occa.infostore.internal.I nfoObjects.startUnpack(InfoObjects.java:361)

com.crystaldecisions.sdk.occa.infostore.internal.I nternalInfoStore.queryHelper(InternalInfoStore.java:712)

com.crystaldecisions.sdk.occa.infostore.internal.I nternalInfoStore.query(InternalInfoStore.java:566)

com.crystaldecisions.sdk.occa.infostore.internal.I nfoStore.query(InfoStore.java:167)

com.crystaldecisions.sdk.uri.internal.URIPageFacto ry.getPagedResultEvery(URIPageFactory.java:460)

com.crystaldecisions.sdk.uri.internal.URIPageFacto ry.pageResult(URIPageFactory.java:108)

com.crystaldecisions.sdk.occa.infostore.internal.I nfoStore.getPagingQuery(InfoStore.java:101)

com.businessobjects.components.explorer.model.sdk. SDKQuery.getPageIndices(SDKQuery.java:186)

com.businessobjects.components.explorer.model.sdk. SDKQuery.<init>(SDKQuery.java:113)

com.businessobjects.components.explorer.model.sdk. SDKUniversalExplorerDataSource.buildChildrenQuery( SDKUniversalExplorerDataSource.java:521)

com.businessobjects.components.explorer.model.sdk. SDKUniversalExplorerDataSource.getChildren(SDKUniv ersalExplorerDataSource.java:97)

com.businessobjects.components.explorer.model.impl .NodeFactory.refreshNode(NodeFactory.java:73)

com.businessobjects.components.explorer.model.impl .NodeFactory.refreshNode(NodeFactory.java:51)

com.businessobjects.jsf.explorer.components.factor y.UIComponentFactory.createUINodeHierarchy(UICompon entFactory.java:1161)

com.businessobjects.jsf.explorer.components.UIRepo sitoryExplorer.setCurrentLocation(UIRepositoryExplorer.java:1078 )

com.businessobjects.jsf.explorer.components.UIRepo sitoryExplorer.doStartLocation(UIRepositoryExplorer.java:777)

com.businessobjects.jsf.explorer.components.UIRepo sitoryExplorer.reinitialize(UIRepositoryExplorer.java:327)

com.businessobjects.jsf.explorer.taglib.Repository ExplorerTag.setProperties(RepositoryExplorerTag.java:526)

javax.faces.webapp.UIComponentTag.createComponent( UIComponentTag.java:1027)

javax.faces.webapp.UIComponentTag.createChild(UICo mponentTag.java:1046)

javax.faces.webapp.UIComponentTag.findComponent(UI ComponentTag.java:761)

javax.faces.webapp.UIComponentTag.doStartTag(UICom ponentTag.java:451)

org.apache.jsp.Kind.Auth.list_jsp._jspx_meth_re_ex plorer_0(list_jsp.java:446)

org.apache.jsp.Kind.Auth.list_jsp._jspService(list _jsp.java:219)

org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:97)

javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:334)

org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:314)

org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

com.sun.faces.context.ExternalContextImpl.dispatch (ExternalContextImpl.java:346)

com.sun.faces.application.ViewHandlerImpl.renderVi ew(ViewHandlerImpl.java:152)

com.sun.faces.lifecycle.RenderResponsePhase.execut e(RenderResponsePhase.java:107)

com.sun.faces.lifecycle.LifecycleImpl.phase(Lifecy cleImpl.java:245)

com.sun.faces.lifecycle.LifecycleImpl.render(Lifec ycleImpl.java:137)

javax.faces.webapp.FacesServlet.service(FacesServl et.java:214)

com.businessobjects.webutil.boetrustguard.BOETrust edRequestCreator.doFilter(BOETrustedRequestCreator.java:96)

com.businessobjects.webutil.boetrustguard.BOETrust Filter.doFilter(BOETrustFilter.java:83)

com.businessobjects.webutil.TimeoutCheckerFilter.d oFilter(TimeoutCheckerFilter.java:99)

Edited by: FRANKLIN MANUEL CEDILLO VIERA on Jun 2, 2011 3:44 AM

Edited by: FRANKLIN MANUEL CEDILLO VIERA on Jun 2, 2011 3:44 AM

[IngoH]

Hi Franklin,

it would help if you would describe you version, patch levels, and when the error message happens.

Ingo

[cedillof]

Hi Ingo ,

The problem appear when accessing http://<hostname>:8080/CmcApp and navigate to Authentication.

My XI version is 3.1 SP3. Also installed Explorer XI 3.1 sp3 and SAP Integration Kit 3.1 sp3

[former_member11696]

This is more of an Authentication issue for BOE so moved your post to the BOE Admin forum.