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Database logon information for this report is either incomplete or incorrec

Hi All,

Environment - BOE XI 3.1 sp3, Crystal Reports 2008, Integration Kit SP3, SAP ECC 6 sp15

I created a Crystal Report using the Crystal designer client on my local computer accessing SAP ECC function module. The report works/refreshes fine on the local computer.

Then I published the report in Infoview. I updated Database Configuration the Crystal Report settings in CMC and filled in the credentials that worked locally. All the database information is correct and works from local Crystal designer client.

However, when I try to refresh the report from Infoview, it throws the error 'The database logon information for this report is either incomplete or incorrect'.

Please help me figure out this issue.

Former Member


are you using the SAP Authentication to achieve SSO ?

are all server names fully qualified ?

could you try to logon to the SAP Server via SAP GUI on the SAP BusinessObjects server ?


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