1. Would like to inquire how to deal in SAP B1 when customer request return payment due ( overpayment) , what would be the financial implications and banking implications.
2. In some localization there are tax practices " A/R creditable withholding tax' aside from Vat ( invoices) , the customer deducts a certain with expandable withholding tax and is reflected only during the payment not in the invoice how is the treatment in SAP B1.
Kerstin Pauquet replied
please post only 1 question per thread & open another one for you WTax question.
If a customer owes you u20AC50 & he renders a payment of u20AC100, then the additional u20AC50 should be received as payment on account. The balance is then captured on the BP balance. Should this customer wish to be reimbursed, you can create a manual outgoing payment to customer. The payment wizard cannot be used for this transaction, so you'll need to instruct your bank to transfer the funds back to your customer in another way or issue a cheque.
You could also suggest to the customer to hold on to the overpayment & offset it against future invoices, though.
All the best,