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Unable To Print or Access Page Setup in Crystal Reports 2008

I have Win 7 32 bit, and installed Crystal Reports 2008 last week (v12.0.0.683 from the Help window).

Every time I open a report, and from the Preview tab clicking File -> Print, or File - > Page Setup, I immediately receive a Windows message that "Crystal Reports has stopped working". After a few seconds, another Windows message displays "Crystal Reports has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Then Crystal completely closes.

I downloaded sample reports from the BO website, and still receive the error, so I don't think it's the report.

When I view the Event Log, I see the following:

Faulting application name: crw32.exe, version:, time stamp: 0x47c8be9a

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb

Exception code: 0xc0000374

Fault offset: 0x000c283b

Faulting process id: 0x94

Faulting application start time: 0x01cc1fc304e98ecd

Faulting application path: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 3cfc99e6-8bb8-11e0-b8ef-00248122792c

I have uninstalled and reinstalled CR 2008 multiple times and continue to receive the same error. I tried updating to SP1 (Version Incremental) but I receive the following error: "A BusinessObjects product at a lower patch level is detected. The installation cannot continue. Please update all installed products to the SP1 patch level, then restart this installation".

Need to print my reports - any ideas?

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